A Wells Fargo branch in New York.Leonardo Munoz / VIEWpress / Corbis via Getty Images file
A “technical issue” was causing some Wells Fargo customers to see missing deposits in their accounts, the bank said Friday.
In response to complaints on Twitter, Wells Fargo representatives said that the issue may be leading customers to see incorrect balances or missing transactions but that their accounts “continue to be secure.”
Wells Fargo said in a statement on Friday afternoon that it was aware that some customers’ direct deposit transactions “are not showing on their accounts.”
“We are working quickly on a resolution and apologize for the inconvenience,” the statement said.
The bank issued a new statement Saturday saying it was working to resolve the issue, which was affecting some customers who weren’t able to see direct deposit transactions in their accounts.
Wells Fargo said the issue would be resolved “no later than Saturday, March 11.” The bank added it would refund fees incurred by the issue.